untalented893 wrote:Everyone seems to think that I'm getting all pissy about the ride closing 30 minutes early. Yes, that's frustrating, but it's not what my rant is about. My rant is the complete lack of caring on the part of Six Flags to their more loyal customers.
If you complained to them the same way you complained to us, I really can't blame them for not caring about you. Ok, sure, the sign should have been worded differently. You don't deserve anything because of that. If you were nice about it, maybe they would have done something, but I'm guessing you weren't so much.
anewman35 wrote:If you complained to them the same way you complained to us, I really can't blame them for not caring about you. Ok, sure, the sign should have been worded differently. You don't deserve anything because of that. If you were nice about it, maybe they would have done something, but I'm guessing you weren't so much.
Actually, I started off very pleasant. It was the lack of caring that got me upset. Why is it that Six Flags can do no wrong in most people's eyes on this forum? I just don't understand the endless siding with them.
untalented893 wrote:Why is it that Six Flags can do no wrong in most people's eyes on this forum? I just don't understand the endless siding with them.
Speaking for myself, the theme park industry is what I want my career to be in, so whenever I see a situation like this I try think from the perspective of the park. So in my head, I can justify it because I know they were doing it because the line was long, and it does say on their website that operating hours can change without notice. And that makes it easy for me to side for them.
But I can definitely still see the perspective that you're coming from, and like I said before I do think that the early closing time for Goliath should have been communicated better. Really, I didn't have a problem with your posts or anyone else's in here until the word entitled started being thrown around. That's what really bothered me.
DeathbyDinn wrote:Really, I didn't have a problem with your posts or anyone else's in here until the word entitled started being thrown around. That's what really bothered me.
And I really don't have a problem with anyone's posts either. I don't want to come off as pissed at any members here. Basically they put in writing something they chose not to follow through on. That was disappointing to me as you can imagine. Guest relations set me off because they did nothing to try and remedy the situation. I do not think that I am entitled to the ERT, however it is very poor business practice to go back on something that you have said. "False advertising" may have been a poor word choice since I don't mean it in a legal sense. I do believe they advertised the Coasters After Dark falsely because of this incident, but obviously there would be no legal grounds even if I wanted to pursue such a thing. A simple "this line may close early during long waits" instead of limiting themselves to 60 minutes was their choice. Since they chose the 60 minutes they should have stuck to it. As I mentioned in another post, I was on the fence about a pass, but the perks (including ERT on coasters and Goliath) are what drove me to purchase the pass, I won't make that mistake again since the park seems to be unreliable with their perks. I do like our park overall. I enjoy visiting and we have a pretty good collection of rides. Perhaps that is why I expect more from this park's customer service as well.
I agree with you if the park posted a sign saying the ride may close up to 60 min before CAD ends then that what they should do. I understand they may not want there employees to go home at 1 am but this not our problem. Season pass holders are paying customers. If the park starts doing whatever they want they will lose customers.
Tonight they were to have the Takis one hour ERT event but the park decided to cancel the event because the storm that ended at around 6pm sent lots of people home. I saw many people upset about this and angry at the Takis people because the event was canceled.
If Six Flags keeps treating there customers this way soon there will be no customers.
From what I have heard and seen, Six Flags won't close their rides early because the line is long during typical operating hours. However, this was Coasters After Dark. At this point, it seems like they can do whatever they want. It sucks that they closed the line for Goliath early, but the staff would have been there until 2am or so if they left the line open until then. They also could have had "mechanical problems" and shut down Goliath earlier than they had to that night just to avoid this. This was one of the best CAD events in a few years and it was due largely to Goliath. Most people went there and that left the rest of the park open. They were also operating a few other rides that didn't need to be open for CAD. I think Six Flags handled your case appropriately. The result though is largely dependent on who you complain to at guest relations. You happen to get a no BS person. Sometimes you may get a more sympathetic person, and then maybe you'll get exit passes. One person stated they did complain about something like this, but it may have been in a year nothing significant was added. They may have been taking extra precautions to make sure people wouldn't be doing anything possible just to get on the new ride without waiting in the expected 2-4 hour line.
You went to Goliath (a ride that had a 2 hour wait basically since the park opened at 10:30)
an hour and a half before a special season pass holder only event was to end, and you are complaining why exactly?
The park closed the line early because they didn't want their hard working employee's many of whom might have families, or have to be back at the park the next morning early, not go home until 2 or 3 am.
God forbid someone give a damn about the people who work at the park.
Listen, so you didn't get a ride on Goliath at CAD...., you have a season pass, you can come back to every other CAD, hell every other operating day the rest of the season if you want.
Carlo wrote: If Six Flags keeps treating there customers this way soon there will be no customers.
I really don't see that happening, because they essentially have a monopoly on roller coasters in the area. The people being affected by these (very very minor) issues are exactly the people who care most about roller coasters, and they're going to keep coming no matter what the park does to them.
Galvan wrote: an hour and a half before a special season pass holder only event was to end, and you are complaining why exactly?
The park closed the line early because they didn't want their hard working employee's many of whom might have families, or have to be back at the park the next morning early, not go home until 2 or 3 am.
God forbid someone give a damn about the people who work at the park.
Again, I understand why they did what they did but I think it was the wrong choice. They had signs posted that all lines would remain open until an hour before coasters after dark ended. I made plans around this. Had I known that the ride could close at anytime I would have planned more appropriately. I'm upset that they didn't follow what they posted, not because they wanted to send employees home. Had they said up to 2 hours before close I would have planned appropriately so I could get another ride in and I would have been happy.
Also, I can't come back every other day. I work a ton and I live kinda far away. I was hoping to squeeze in at least 2 rides since I got to the park at 7:00 and I could have if they had communicated the line closing early. Not everyone can just get in the car and go to the park whenever they want and its disrespectful to your customers to just change something like this without communicating it to them.
Galvan wrote: And further as stated before, the signs in front of the ride clearly stated that the line is subject to close early.
Whether you chose to read the sign or not is not SFGAm's problem.
I really fail to see why the poor planning you had when you were in the park in a limited time window is SF's problem.
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Oh my god. How many times must I say this? It said it could close up to 60 minutes early. They closed it 90 minutes early. I read the sign and that's why I planned to be in line at 10:40 to give myself some wiggle room with the time. It was not poor planning on my part, its six flags not following through on what they said
You got a season pass go another day and enjoy the ride.
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Yes, stuff does happen. I've mentioned that the line closing was frustrating but not what I'm upset about. It was the poor handling of the situation by the park and the utter lack of effort to try and please an upset customer. I'm defending myself because people seem to think its my fault I'm upset. The fact is six flags printed flase information. That was their mistake and it should be their responsibility to remedy the situation, not mine to suck it up and take whatever six flags throws at me
untalented893 wrote:Yes, stuff does happen. I've mentioned that the line closing was frustrating but not what I'm upset about. It was the poor handling of the situation by the park and the utter lack of effort to try and please an upset customer. I'm defending myself because people seem to think its my fault I'm upset. The fact is six flags printed flase information. That was their mistake and it should be their responsibility to remedy the situation, not mine to suck it up and take whatever six flags throws at me
Their "false information" didn't hurt you at all. Ok, fine, you didn't get to go on Goliath an extra time, but there were plenty of other rides you could have gone on. Sometimes things just happen and you have to just deal with them. Seriously, I have two small kids who I have to have this conversation with all the time - the more you complain, the more whiny and annoying you seem. Just deal with the fact that sometimes you don't get your way and don't throw a temper tantrum about it.
I'm honestly not as upset as you might think. I'm simply defending myself since everyone seems to think it was my own fault. My first post mentioned that I had a great time, but this incident put a sour note on the end of it. Everyone began blaming me for poor planning or being whiny and my replies have simply been defending my views. Yes its upsetting that six flags doesn't seem to care about an upset customer, but thats the way they chose to handle it and I will not purchase a season pass for quite some time because of it.
untalented893 wrote:I'm honestly not as upset as you might think. I'm simply defending myself since everyone seems to think it was my own fault. My first post mentioned that I had a great time, but this incident put a sour note on the end of it. Everyone began blaming me for poor planning or being whiny and my replies have simply been defending my views. Yes its upsetting that six flags doesn't seem to care about an upset customer, but thats the way they chose to handle it and I will not purchase a season pass for quite some time because of it.
If you're not going to buy a season pass for something you like because you got one less ride on Goliath then you expected, it's your loss. Can you stop posting here too because we all disagree with you?
I'm not buying a pass because they have poor customer service. I've had people agreeing with me too. I'm not the only one on the board that thinks the park was in the wrong. Can we drop it? I'm sick of defending myself over something so dumb.
