Opening Day is FINALLY Here :D

[Johnny.Ink]

Interestingly enough, Kevin the CSR Supervisor who helped my family and I upgrade our Season Passes to Xtreme and all the stuff, told us to go to Window 7 every time, but when we left, I looked and Window 6 is what is listed as Xtreme Pass.

When I go next Saturday I will go to Window 7 and ask for my Xtreme Exit pass and see what happens.

I'll also update the thread that I started with how to do and maneuver stuff for the new passes as well.

If they didn't do this, it would be a massive bait and switch scam.

I mean, as I explained in my professional complaint letter to them, I wouldn't have probably purchased the Xtreme pass if not for that, and have documentation from their website that never stated the caveat.

I will publish that pdf in my dropbox for anyone to download if it gets to that point. Thanks for the info Vu and others. Good to know Six Flags is going to do the right thing and take care of us.

[CoasterDemon]

If they didn't do this, it would be a massive bait and switch scam.

Well, it is still a six flags park... I kinda feel that way too, after my first experience with the dining pass.

What is CSR?

[Johnny.Ink]

If they didn't do this, it would be a massive bait and switch scam.

Well, it is still a six flags park... I kinda feel that way too, after my first experience with the dining pass.

What is CSR?

Sorry, I hate when people do initialisms that are so clique that you don't know until you are more familar with the group - so I apologize, I thought this one was more of a general thing.

CSR stands for Customer Service Representative.

[tillenterprises]

Well it's good to know others are also upset about this whole exit pass fiasco, and hope they fix this and honor their commitments to people that paid a small fortune for these xtreme passes. I don't see how they can't honor this, since it clearly states on their website "good for ANY ride.". I also didn't care to see that they are now offering to split the payments over 6 months. It would've been nice to have that option when I bought my passes, as well as the dining pass. It kind of feels like they keep changing the rules after the fact.

I also couldn't believe when I called to complain about the exit passes not including xflight, that the Rep thought it would be a good idea to try and sell me platinum flash passes! Grrrrr!

[tillenterprises]

Interestingly enough, Kevin the CSR Supervisor who helped my family and I upgrade our Season Passes to Xtreme and all the stuff, told us to go to Window 7 every time, but when we left, I looked and Window 6 is what is listed as Xtreme Pass.

When I go next Saturday I will go to Window 7 and ask for my Xtreme Exit pass and see what happens.

I'll also update the thread that I started with how to do and maneuver stuff for the new passes as well.

If they didn't do this, it would be a massive bait and switch scam.

I mean, as I explained in my professional complaint letter to them, I wouldn't have probably purchased the Xtreme pass if not for that, and have documentation from their website that never stated the caveat.

I will publish that pdf in my dropbox for anyone to download if it gets to that point. Thanks for the info Vu and others. Good to know Six Flags is going to do the right thing and take care of us.

I was told window 7 as well. Did you ever get the feeling nobody knows what's going on?

[Johnny.Ink]

I was told window 7 as well. Did you ever get the feeling nobody knows what's going on?

it wasn't that they didn't know what was going on as much as the first day when systems don't work completely right, there is stress, and customers who aren't as patient as others.

I thought it funny that even when I asked the park president, he told me bum intel. But hey, I got the right info pretty quickly and got what I needed. And apparently, I can be easily bought off for being polite and patient with extra exit passes, so ...

First days I always try to give everyone the benefit of the doubt, so many new variables. Now if this was how stuff was going in July, or October when I renew, then I might not be so amiable.

[tillenterprises]

I was told window 7 as well. Did you ever get the feeling nobody knows what's going on?

it wasn't that they didn't know what was going on as much as the first day when systems don't work completely right, there is stress, and customers who aren't as patient as others.

I thought it funny that even when I asked the park president, he told me bum intel. But hey, I got the right info pretty quickly and got what I needed. And apparently, I can be easily bought off for being polite and patient with extra exit passes, so ...

First days I always try to give everyone the benefit of the doubt, so many new variables. Now if this was how stuff was going in July, or October when I renew, then I might not be so amiable.

Well, for the record, I was polite and patient yesterday at the park, knowing that things were hectic for them. I was even cracking jokes with them. It wasn't until today, when I realized that what I was told about xflight being included on the exit pass was wrong, and when I called to voice my concerns, only for them to try and sell me a platinum flash pass and that I should just email six flags corp with my complaint, that I got upset.

[Johnny.Ink]

I was told window 7 as well. Did you ever get the feeling nobody knows what's going on?

it wasn't that they didn't know what was going on as much as the first day when systems don't work completely right, there is stress, and customers who aren't as patient as others.

I thought it funny that even when I asked the park president, he told me bum intel. But hey, I got the right info pretty quickly and got what I needed. And apparently, I can be easily bought off for being polite and patient with extra exit passes, so ...

First days I always try to give everyone the benefit of the doubt, so many new variables. Now if this was how stuff was going in July, or October when I renew, then I might not be so amiable.

Well, for the record, I was polite and patient yesterday at the park, knowing that things were hectic for them. I was even cracking jokes with them. It wasn't until today, when I realized that what I was told about xflight being included on the exit pass was wrong, and when I called to voice my concerns, only for them to try and sell me a platinum flash pass and that I should just email six flags corp with my complaint, that I got upset.

Oh, don't get me wrong, totally not saying you shouldn't be upset. I was very upset.

I spent alot of money on services from them based on what they said BEFORE the park opened. You and I and all of us had every right to be upset. The idiot who tried to upsell you on a complaint call should be quite frankly horse tied.

[CoasterDemon]

SF guest: So you offer pay to cut now?
SF employee: we offer a virtual queing service
SF guest: it's pay to cut to me
SF employee: its a service we offer

SF guest *facepalm* and walks away
SF employee: have a six flags day!

[FParker185]

Slightly off topic, but having played this game for a good long time now, whenever anyone at the park tells me to have a Six Flags Day, in my own mind I think "What the hell did I ever do to you to deserve that?"

[Johnny.Ink]

Here's the email I sent via their form.

<original message>

Hello - I normally don't complain as we are season pass holders who love going to Six Flags all the time as a family. We had a great time this past Saturday, but imagine my concern and shock when I looked down at my exit pass as an Xtreme Pass holder (the entire family) - and see that the pass is not valid for X-Flight.

When I purchased over $900 in services from Six Flags (Xtreme Pass, Parking , Meal, Photo Pass) there was NO MENTION of this stipulation - (continued in next form)
(continued from last form) , and furthermore wouldn't have bought it at all if it stated that. As a previously satisfied customer, this should have been mentioned. In fact - the website DOESN'T mention this now. I have taken a screen shot as well as printed out the site for documentation purposes.

I would like and expect a response to this via a call please because I am concerned that I wasted my families hard earned money on something that we can't do now.

---------------------------

Dear John:

Thank you for your interest in Six Flags Great America and taking the time to contact us.

The exit passes issued this weekend were not valid on X Flight because the ride is not open yet. Extreme Pass holders will receive an voucher that allows them to enter the ride line of their choice via the Flash Pass entrance. You will be able to use this voucher on X Flight, however the times to use it on X Flight may be limited. More information will be available once X Flight has opened.

If you have any further questions or concerns, we will be glad to answer them via email response or by phone. You can reach us at (847) 249-INFO (4636) during business hours (9am-5pm), Monday through Friday.

Thank you, and have a Six Flags Day!

Jason
Guest Services Supervisor
Six Flags Great America

[Johnny.Ink]

At least they are doing the right thing. if they tried to screw us then I would have done something more drastic with them.

BUt really, at this point, it was either horrible communication on their part, or they got caught and figured out the easiest way was to go "Yeah, ummm, we have special Xtreme Pass exit passes. Umm, yeah, that's the ticket!"

[tillenterprises]

Here's the email I sent via their form.

<original message>

Hello - I normally don't complain as we are season pass holders who love going to Six Flags all the time as a family. We had a great time this past Saturday, but imagine my concern and shock when I looked down at my exit pass as an Xtreme Pass holder (the entire family) - and see that the pass is not valid for X-Flight.

When I purchased over $900 in services from Six Flags (Xtreme Pass, Parking , Meal, Photo Pass) there was NO MENTION of this stipulation - (continued in next form)
(continued from last form) , and furthermore wouldn't have bought it at all if it stated that. As a previously satisfied customer, this should have been mentioned. In fact - the website DOESN'T mention this now. I have taken a screen shot as well as printed out the site for documentation purposes.

I would like and expect a response to this via a call please because I am concerned that I wasted my families hard earned money on something that we can't do now.

---------------------------

Dear John:

Thank you for your interest in Six Flags Great America and taking the time to contact us.

The exit passes issued this weekend were not valid on X Flight because the ride is not open yet. Extreme Pass holders will receive an voucher that allows them to enter the ride line of their choice via the Flash Pass entrance. You will be able to use this voucher on X Flight, however the times to use it on X Flight may be limited. More information will be available once X Flight has opened.

If you have any further questions or concerns, we will be glad to answer them via email response or by phone. You can reach us at (847) 249-INFO (4636) during business hours (9am-5pm), Monday through Friday.

Thank you, and have a Six Flags Day!

Jason
Guest Services Supervisor
Six Flags Great America

Yeah, I got almost the same response verbatim from Jason in my in-box today, except he offered me the option of canceling my xtreme passes if I wanted to do that. He also said that the exit passes would be good on xflight, but only for the first two hours and last two hours of the day. It's good that they are doing that. Now I just hope they relay that message to the people working at the park to avoid further confusion.

[tillenterprises]

Slightly off topic, but having played this game for a good long time now, whenever anyone at the park tells me to have a Six Flags Day, in my own mind I think "What the hell did I ever do to you to deserve that?"

I like that, thanks for the laugh!